Terms of Service

You must provide accurate information when registering and are responsible for activity under your account and for keeping your credentials secure. Eligible organisations can receive one 7-day trial after authorising a recurring payment method. Your billing screen shows the trial end date. Unless you cancel before that date, the selected paid subscription begins automatically. Access requires a valid trial, paid subscription, or separately granted complimentary plan.

You agree not to misuse the Service, including by attempting to access it in an unauthorised way, disrupting it, reselling it without permission, or using it to violate any law. You are responsible for the accuracy of menu, pricing, tax and billing data you enter.

Subscription prices, currency, billing interval and applicable taxes are shown during checkout. Subscriptions renew monthly or yearly according to the selected plan until cancelled. FoodOS subscriptions use Stripe or Razorpay; payment details are collected by the payment provider. We store subscription references and payment status, not full card numbers or bank credentials. Failed or overdue subscription payments can interrupt access; there is no guaranteed payment grace period.

The Service helps you collect payments and compute taxes (including GST). You are solely responsible for the correctness of your tax configuration, invoices, and statutory filings. Payments processed through third-party gateways (e.g. Razorpay, Pine Labs, UPI) are subject to those providers' terms; FoodOS is not a payment processor and is not liable for gateway outages, fees, or disputes.

Your business and customer data remains yours. You grant us a limited licence to process it solely to operate and improve the Service, as described in our Privacy Policy. You are responsible for having the right to upload any personal data of your staff and customers.

We aim to keep the Service available but do not guarantee uninterrupted operation. Features may change over time. Support is provided on a reasonable-effort basis at Company.foodos@gmail.com.

The Service is provided "as is" without warranties of any kind. To the maximum extent permitted by law, FoodOS is not liable for indirect, incidental, or consequential damages, or for loss of profits, revenue, data, or goodwill. Our total liability for any claim is limited to the amount you paid for the Service in the three months before the claim.

The account owner can cancel a subscription from the billing page. After cancellation, an authorised trial or paid subscription retains access until its recorded trial or paid-period end. Cancellation does not automatically issue a refund. Send subscription refund requests and payment enquiries to Company.foodos@gmail.com.

You may stop using the Service at any time. We may suspend or terminate access if you breach these Terms or if required by law. On termination, your right to use the Service ends; export your data beforehand.

Use available report exports while you have access. A post-termination export window is not currently provided.

We may update these Terms; material changes will be notified in-app or by email. Continued use after changes means you accept them. These Terms are governed by the laws of India.

AI-assisted insights, forecasts, menu scanning and waste analysis can contain errors. Review results before making business decisions. They do not certify food safety, replace professional advice, or guarantee savings or reduced waste.

The Surplus Network lets participating restaurants list and claim surplus items in their area. A listing or account does not mean FoodOS has verified a restaurant's licences or inspected its food. FoodOS does not take ownership of, store, or deliver listed items.

Sellers are responsible for accurate listings, safe storage, expiry information and compliance with applicable food-safety requirements. Do not list unsafe, expired or unlawful items. Buyers must check items and their suitability before accepting them.

Buyers and sellers arrange payment, collection and any disputes directly. Claiming a listing in FoodOS does not collect payment or provide escrow. Listing details, the seller's business name and approximate distance are visible to eligible nearby restaurants.

Questions about these Terms: Company.foodos@gmail.com.